Return Policy

  • Items may be exchanged or refunded if they are returned in original condition within seven days.  
  • Custom orders cannot be returned unless defective and you contact us within 2 days of arrival.
  • Return shipping costs are the responsibility of the buyer.  
  • Please email us at petitelephantnyc@gmail.com before sending jewelry back.

Shipping and Handling

  • All shipping will be done via US Postal Service.  They do not provide guaranteed delivery within any specific time, so neither can we.  Standard shipping should arrive within 3-5 days, and tracking is available for a slightly higher cost.  Priority Shipping is called "2 Day" but can sometimes take 3 days.  Please add two days to all of these delivery times for order fulfillment.